Question 1

How do I place an order?

Accepted Answer

Choose a product, add it to your cart, enter the delivery address, and choose a payment method. A confirmation will be sent by email.

Question 2

Where can I see my order status?

Accepted Answer

You can check the status in the Orders section of your account or on the order tracking page.

Question 3

Can I cancel an order?

Accepted Answer

An order can be cancelled before it is dispatched. Open the order in your account or contact us for assistance.

Question 4

Can I change an order?

Accepted Answer

Changes are possible only before dispatch. Contact us by phone or through the contact form.

Question 5

Which payment methods do you accept?

Accepted Answer

You can pay by bank card, bank transfer, or any other method shown as available during checkout.

Question 6

Is online payment secure?

Accepted Answer

Yes. Card details are processed directly by a certified payment provider and are not stored by Skyline.

Question 7

Is instalment payment available?

Accepted Answer

Availability depends on the payment provider and order conditions. Current options are shown at the payment step.

Question 8

How do I get an invoice?

Accepted Answer

The invoice is sent by email and is also available in the relevant order details.

Question 9

How do I register?

Accepted Answer

Select Log in, choose registration, and complete the required details.

Question 10

I forgot my password. What should I do?

Accepted Answer

Select Forgot password on the login page and follow the instructions sent to your email.

Question 11

How do I update my personal details?

Accepted Answer

You can update your name, email, phone number, and other information in the Profile section of your account.

Question 12

How do I delete my account?

Accepted Answer

Account deletion is available in Settings. Please note that this action cannot be undone.

Question 13

What warranty do you provide?

Accepted Answer

Products are covered by the manufacturer's warranty where one is offered for that specific product.

Question 14

What does the warranty cover?

Accepted Answer

A warranty generally covers manufacturing defects and excludes mechanical damage or problems caused by misuse.

Question 15

How do I make a warranty claim?

Accepted Answer

Contact us with your order number, a description of the product, and evidence of the issue.

Help centre

Frequently asked questions