How long do I have to return a product?
The standard period is 14 days from receipt. A warranty period may also apply to defective products.
Returns and exchanges
If a product is unsuitable or has a problem, you can request a return or exchange.
14-day return policy
You may return an unused product within 14 days of receipt, subject to the conditions below.
14 days to returnOriginal packaging
Return process
1
Contact us
Tell us you want to return the product by phone or email.
2
Receive confirmation
We will confirm the request and provide instructions.
3
Return the product
Bring or send the product using the agreed method.
4
Receive your refund
After inspection, the refund is issued within the statutory period.
Returns are accepted when
- The product does not match its description
- The product is damaged or defective
- The wrong product was delivered
- You changed your mind within 14 days and the product is unused
- The product is complete
Returns are not accepted when
- The product was used or damaged by the customer
- Required components or packaging are missing
- The 14-day period has passed and no warranty claim applies
- The product was made to a special order
- Paint, chemicals or another restricted product has been opened
Refund guarantee
After receiving and inspecting the returned product, we refund the original payment method.
Online payment refunds
Card payments are refunded to the same card.
- Skyline processes the request within a maximum of 14 calendar days
- Your bank may need an additional 1-3 business days to post the refund
- You will receive an email or SMS notification when processing is complete
Chargeback process
If the issue cannot be resolved with us, you may contact your card-issuing bank.
- Contact Skyline support first
- Provide the bank with order and communication records
- Observe the deadline set by your bank
- The bank determines the review period and outcome
We recommend contacting us first, as most cases can be resolved more quickly.
Important information
- The product must be unused and in its original condition
- Keep the receipt or order number
- For defects, take clear photos or video
- Power tools may be covered by a manufacturer warranty
Frequently asked questions
Who pays return shipping?
Skyline covers it for our error or a confirmed defect. For a change of mind, the customer pays.
When will I receive the refund?
We process it within 14 calendar days after receiving and inspecting the product. Your bank may need additional time.
Can I exchange a product?
Yes, subject to stock availability, for another size, color or model with any price difference settled.
What is a chargeback?
It is a transaction dispute handled by the card-issuing bank. Please contact us first.
How do I check the return status?
Contact us and provide your order number.
Ready to start a return?
Contact us and we will guide you through the process.